Frequently asked questions.
Help! I think I left something on a bus.
If you have lost something onboard one of our services, we will do everything we can to get it back to you. To register your lost property item, please complete this form.
The more detail you include, the better chance of tracking your lost item. If we locate your item, we will contact you to arrange a time for collection. You will then be able to retrieve it from our depot between 9am to 5pm Monday to Friday (excluding public holidays). For security purposes, please bring photo ID when collecting your item.
Can I bring my surfboard or fishing rod aboard?
Yes. However, please be considerate of other passengers and stow your equipment safely and securely.
Can I bring a beach trolley aboard?
Unfortunately, due to safety and capacity constraints, portable and collapsible beach trolleys are not permitted onboard.
Can I bring my bicycle, scooter, e-bike or e-scooter aboard?
Bicycles, scooters, e-bikes and e-scooters may be permitted aboard, subject to the driver’s discretion and operational constraints. An additional fee of $5.00 (single trip) will be applied for the carriage of these personal mobility devices.
At peak service times, your device may not be accommodated.
Can I bring my dog aboard?
Allowing dogs on board is always at the driver’s discretion. Before you plan to bring your dog on a bus please ensure that:
your dog is on a lead and wearing a muzzle, or in an enclosed carrier
your dog is well behaved and under your control at all times
you carry waste bags and clean up after your dog
you sit at the front of the bus
your dog remains off seating and stays on the floor of the vehicle.
Due to capacity constraints, or other operational reasons, bus drivers may ask you and your dog to wait for another service, or refuse travel. Staff have the right to use their discretion to request a passenger and their pet dog to not board or leave the bus.
Are your buses wheelchair accessible?
All buses are wheelchair accessible.
What time does the first bus depart the Dunwich ferry terminal?
The first bus departs Dunwich ferry terminal at 7:25am, every day.
What time does the last bus leave Point Lookout?
The last service departs Point Lookout at 6.10pm, every day.
How frequently do your buses run?
Bus services operate every day, approximately every hour from 7am to 7pm, between Dunwich and Point Lookout. For Amity Point, it is slightly less frequent. For the service route maps and timetable, please refer to our timetable. There may be service disruptions on public holidays, however, so please consult the Journey Planner.
Can I charter a bus for my special event?
Yes. If our schedule allows, and our fleet has the available capacity, we would be delighted to provide a bus charter for your special event. Providing consistent and reliable public transport services to customers is our first priority, but if we can, we would love to provide a tailored transport solution to suit your needs.
Unfortunately, we are not able to accommodate bus charters on public holidays or during gazetted QLD school holidays, due to the high demand experienced during these times. Furthermore, weekend charters may be limited.
To enquire or apply for a bus charter, please visit this page.
Can I bring food/drinks aboard? What about coffees in sealed portable cups?
Sealed food and beverages may be transported only. Please refrain from eating or drinking on all bus services.
Can I visit Brown Lake or Blue Lake by bus?
Unfortunately, our buses do not service Brown Lake or Blue Lake. However, you may apply for a charter to these locations.
How do I apply for school transport assistance?
Click here for more information on the QLD Government School Transport Assistance Scheme.
Click here to apply for school transport assistance.
The cost of a replacement bus pass is $10.00 per student.
Ask the bus driver for a “Replacement Form”, fill out the form and hand to the bus driver with payment.
I’d like to provide some feedback.
Please use the Translink Feedback form